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FAQ

What makes these towels unique?

These are towels you have to feel to believe! The Turkish peshtemal weave is super absorbent and dries quickly. The luxurious bamboo adds so much softness and warmth. Use yours as a towel, blanket, scarf or nursing cover - we have used them as all four in one day!

 

The towels are made in Turkey. Are they ethically made?

We care about human rights as much as you do. The towels are hand-loomed and sewn in a small factory by adults being paid fair wages and under safe working conditions as outlined by the labour laws in Turkey.

 

How do I wash my towel?

The more you wash the towel the softer and more absorbent it becomes! Machine wash on cold and hang or lay flat to dry. Snuggle and repeat!

 

How are handmade towels consistently uniform?

We love that our towels are hand-crafted in the traditional Turkish weave of peshtemal towels. For this reason, natural variations and imperfections may occur in the towels. We think this makes them unique and beautiful!

 

One of my tassels has come undone in the wash. How can I retie it?

Due to the softness of the bamboo and the handmade nature of the towel, it is not uncommon for a tassel to unravel. Please watch our video below for instructions on retying!

How can I return my unwanted items?

We hope that you will love our Turkish towels and want you to buy them with confidence. In the event that you change your mind, we offer no-hassle returns of unwashed and unused towels with the tags still attached. Simply mail the product back to us and we will issue a refund to your original form of payment, minus the shipping costs. Please reach out to costumerservice@houseofjude.ca to initiate the returns process. 

Do you offer exchanges?

We are happy to exchange your unwanted items for the product of your choice. Please contact customerservice@houseofjude.ca to let us know that you will be sending your unwashed and unused item back, and make an order on our website for the item that you would like to have. Once we receive your returned item, we will issue a refund onto the original form of payment, minus the shipping costs.